Warranty and Returns
All Two Tree Outfitters Products are covered by a lifetime manufacturer warranty which covers any issues derived from manufacturer defects. General wear and tear which stems from its use are not covered. However, in several instances, it may be covered by our accidental warranty below. Warranty Claim Form.
Online Return Policy:
We doubt that you would ever want to, but if you do we offer a question free return policy for up to 14days from the date of purchase. Once the items have been received we will process your return. Depending on your bank it may take up to two weeks for your refund to be applied to your account.
***Please Note*** Items returned in a condition other than they were received may be subject to a restocking or repair fee. We will be in contact with you if this is the case.
Authorized Retailer Return Policy:
If you have purchased one of our hammocks from any of our authorized retailers (not our website) please refer to their return policies. If you are at any point dissatisfied with the service you've received with any of our authorized retailers please contact our contact our customer service department. We would be happy to provide a solution.